I have told you guys before how I live in a rural area. Wireless service can be dodgy at times. But I understand that. What I don’t understand is how my wireless company can get away with some of the tactics they are doing.
Like many people I have heard the rumors of the iPhone 5 and its features. I have a Droid, but I am still curious about the iPhone and since I am eligible for a new phone at the end of the year, I have been looking into my options.
Right now I have a set amount of overall minutes, unlimited minutes (or texting) to anyone with my same carrier, unlimited minutes to specific phone numbers I can set, and unlimited data. I am very happy with that! But if I get a new phone I have to sign a new contract, that is fine. I can agree to stay with them for 2 more years or pay a penalty, sure. But oh no. They want me to change my service plan to one of their new ones that rakes me over the coals, turns me upside down and shakes all of my money out of me. So let me get this straight, I am getting punished for being a loyal customer and staying with them?
Why would they do that? Why do they think they can treat people that way that have been customers for 10+ years?
So I am looking around. There has to be something better.
Did you know that out of 1,208 participants polled across four regions of the country, 56% of the respondents admitted to being unhappy with their carrier over the past year but only 35% of all respondents have ever broken up with their provider?* Even though these people are not satisfied, they are reluctant to switch.
More than one-third of respondents say they stick with their current provider because they believe all carriers are the same, it is too much trouble to switch carriers, or they don’t want to sign a new contract.*
So I am looking into U.S. Cellular and hoping they service my area. Their Hello Better campaign has me thinking if they are taking this much time to show me that they know people deserve better while the other guys are collaborating on how to raise my rate plans, I should check U.S. Cellular out.
They have great rate plans and a really neat Rewards Program . Imagine being rewarded for your patronage and not penalized, unfortunately it is a new concept for some wireless carriers.
So good bye neglect, hello respect.
Disclosure: I am participating in this sponsored post campaign for One2One Network. All opinions stated are my own, much to the disappointment of cell phone service provider.
We've been pretty happy with our coverage and plan, but found out that in order to upgrade to the iPhone 5 when eligible this fall, we have to sign a new contract and give up our current plan for a more expensive one.
ReplyDeleteIt does seem like highway robbery the way cellular companies rake you over the coals coming and going! We do pay a ridiculous amount each year for our plan, but we use our phone all the time for everything from gps navigation, phone calls, emailing, texting, even homeschooling on the go. We've gotten spoiled and it'd be hard to give up. Therein lies the catch ;)
I usually have pretty good coverage with mine, though I recently had to go to an upgraded plan because I was using up too many minutes. Ugh.
ReplyDeleteI have an iPhone and love it, as does my husband and my parents and brother and his wife :)
ReplyDeleteBut.... I'm always open to learning about a new provider!